We love how technology has transformed the way we do business and the way we're able to communicate with our clients. It's amazing, and I'm constantly pushing for technology in the workplace and transforming monotonous tasks into a streamlined process. Whether we're setting up video conferences from across the country or connecting people from several cities, technology is a huge asset across all industries. As much as we love technology and the many ways it has made our jobs more convenient, it's also important to remember that there's still a need for human contact. While webinars and emails have become a huge asset, it doesn't quite take the place of face-to-face meetings, and here's why.
Why do we still need human contact in the workplace?
Our daily lives are consumed with emails, text messages, and voicemails, and it can be overwhelming and all-consuming. However, it's important to make sure we are returning those emails and calls to ensure we know our customer's wants and needs. Virtual meetings, though handy, still miss out on opportunities that you have from in-person meetings.
Don't underestimate the power of meeting someone in person.
Visiting someone's office is the chance to gauge many details of their business: size or growth potential. You're able to see what their office culture is like and what kind of people they work with. Is it a relaxed atmosphere? Is it traditional? Either way, a presentation or training can be fitted to their needs.
When trying to make an impression, this can be quite difficult over an email or web call. In-person meetings give you the opportunity to read the body language of the other person, a chance for them to read yours, and to be able to look someone in the eye, so they know you're sincere. Sure, video conferences may offer a little glimpse, but during webinars and screen sharing, the chance may not be available.
During training sessions or webinars, it's important to note how others are receiving your information. In-person training sessions allow the trainer to see reactions from their delivery. Does the trainee really understand, or do you need to delve deeper into the subject matter? Webinars, though helpful, don't give the same attention to the trainer and often other things are being done simultaneously, which can mean people aren't paying attention.
We are in the beginning of the biggest technology revolution in history.
This will go on for years to come, BUT, we are still human and as human beings we have the unwavering desire to connect and bond with each other. The power of human connection in my mind will still and always be paramount.