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The technology available for customer relationship management (CRM) has ballooned in the last decade. Today, few successful businesses are operating without some sort of technological framework that organizes and simplifies the many tasks that go into working with clients.
Since I consider Jon Schultz the King of All Things Tech, it’s only fitting that my turn as a guest blogger on his site be devoted to some great tech tools.
Last week, CBRE’s New Jersey office hosted its first Tech Demo Day in the East Brunswick office. Spearheaded by its Innovation Group, of which I am a member, the goal was to insure that the entire branch is aware of the tools available in the rapidly changing market.
Building a business means wearing a lot of hats, especially early in the life of the company. It’s easy to get entirely wrapped up in winning customers, raising capital, and product development –all essential functions to be sure. But add to your plate the important task of developing a solid human capital strategy early on.
Oftentimes in this day and age we forget about the person leading the charge at many of these great companies. And to me, having the right person at the top is more important than anything. After all, great products don’t improvise on their own. Products can’t hire the right team, can’t pivot themselves, and don’t have vision…it takes people to do all of that. The right kind of people. We all know who they are in our own ecosystem.
The fact that connected devices play a role in making so many systems operate today is leading to opportunities for innovation, but how it happens will be different in the 3rd wave. Entrepreneurs will continue to lead the way, but they’ll work more closely with industry and government.
With all the news about coworking kingpin WeWork’s massive 16 billion dollar valuation lately, it would be easy to surmise that coworking, specifically at WeWork, is the panacea for any businesses seeking to break free from the notoriously rigid commercial real estate system.
To those of us with limited understanding of the ideas behind blockchains and digital transactions in general, those words may seem far removed from our own experience, but this technology is beginning to infiltrate all sorts of transactions and record-keeping efforts.
In an interesting podcast recently, Michael Wong of Genea made the point that commercial real estate’s adoption of technology was in large part a reaction to the economic downturn in 2007-8.
To live up to greatly amplified expectations, CIOs are expected to bring a wider range of skills to the job. Their role has become central to business success, and more than ever it’s about fostering relationships and blazing a trail to digital utilization that works for everyone.
In the course of your work it may sometimes feel like the tail is wagging the dog. Your tools may be putting you through your paces rather than the other way around. Technology is only valuable when we apply it to real world challenges and tasks, so anything that doesn’t support that goal is inefficient. It’s unsustainable and can keep you from being your best.