While there are many roles that new technology has assumed in our workplaces today, in my opinion, one of the most intriguing consequences of modern technology is how it has suddenly made everything much more quantifiable. In past blog posts, I have written at length about how technology has helped to improve workflow, collaboration and visibility amongst team members, therefore enhancing the daily operations of any business that is using these new tools effectively. Going one step further, and as a result of all of the improvement in the aforementioned areas, team members are not only able to work more productively, but their managers are also able to do their jobs much better as well. For instance, let’s use the same parameters as the ones I referenced above. Working in the cloud has ushered today’s workforce into a more collaborative, more transparent, more organized, and much more FUN work environment than has ever existed previously. Team members can all work on the same project, at the same time, using the exact same tools, but from completely different locations!!! Finally, we’re deconstructing the real estate silo effect! They have access to all of the same information, can monitor the work that their fellow teammates contribute as soon as it is completed, and can devise strategies on the best way to proceed moving forward; all as a team.
Now, this is all well and good for the members of a team, but it also benefits the managers (coaches) of these teams as well. For example, gone are the days where team members are relegated to their offices and only drudged up on the occasional basis. In the world of the cloud and collaboration, you’re able to produce and track results all the time, even when you’re not in the office. A coach (manager) can pull up the status of a project anywhere on his/her mobile phone and know in an instant how the team is doing, what kind of help the team needs, what kind of progress is being made, etc.
Now, the coach can be way more proficient in assisting his/her team because they’re equipped with the proper information that they need. This new level of visibility enables them to do that. Bill Parcells had game film, real estate operations now has game film, allowing us to see what we need to see as the coaches of the team. Because of the increased transparency technology offers us, we’re actually given the license to coach, instead of just passively “monitoring” our team members. We can effectively coach their workflow, recognize each member’s strengths and weaknesses, and adjust accordingly on the fly (because that’s where the strength of working in the cloud derives from: flexibility)!
So, thanks to technology in the cloud, we can begin to bid farewell to menial, ridiculous tasks and wastes of time. We have tools that have equipped us with the ability to drive our decision making with the aid of real data. The technology has now put the burden on us to coach more effectively.